This new research about why employees leave can inform staff retention strategies for customer service employees. Find out the motivation behind voluntary leavers in 2014. Continue reading “Why Customer Service Employees Leave 2014”
New research about new customer service employee onboarding shows the levels of staff engagement, leavers and those at risk. Find out the reasons new starters leave and problems with the onboarding process. Continue reading “New Customer Service Employees and Staff Engagement 2014”
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